Your Personal Information is just that – it’s personal and it’s yours – so this Privacy Policy tells you what information we collect, how we use it, what your rights are, and how to contact us.

Treating you and your Personal Information ('Information') with respect goes to the heart of our culture at We Are Fred so we start with our privacy promise to you.

We promise:

You can exercise the following rights by writing to us. See 'Contact us'.
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When you submit a request to exercise any of these rights, we are legally obliged to respond without delay and, in any event, within a month of receiving your request.

This period may lawfully be extended by two further months where necessary, based on the complexity and number of your requests.

There is no charge for exercising these rights.

However, if requests are ‘manifestly unfounded or excessive’, we have a legal right to reject the requests or charge a reasonable fee based on our administration costs.

You can ask us to stop sending marketing communications at any time, simply by:

You can ask us for copies of all your Information or you can specify the Information you want. Of course, specifying certain Information will help us to reply more quickly.

We cannot provide you with information that identifies another person so we are obliged to redact any documents we send to you, which involves blanking out anything that is not your Personal Information.

If any of the Personal Information we hold about you is inaccurate or out of date, please let us know so we can correct or update it

On receipt of your request, we will delete your Personal Information, except where we are obliged or permitted by law to keep it.

*The legal basis for each processing activity is set out in the applicable section below.

Where our processing of your Personal Information is performed on the basis of your consent or a contract between us, and where it is carried out by automated means, you have the right to have the Information that you provided to us transferred in machine-readable form to another service provider.

If you have a complaint about our handling of your Personal Information, we would like the opportunity to look into it for you and put things right, so please get in touch with us. See 'Contact us'.
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If you are not happy with our response, you have the right to complain to the Information Commissioner’s Office:

We are We Are Fred, the 'Controller' of your Personal Information, which means we are responsible for deciding what information to collect and how to process it.

More importantly, we are responsible for protecting your Information, complying with our legal obligations under the Data Protection Act 2018, the GDPR, and the Privacy and Electronic Communications Regulations (PECR), and upholding your privacy rights.

You can contact us:

Our registered address is:
First floor, Nelson House, 23-27 Moulsham Street, Chelmsford, Essex, CM2 0XQ

Like most website providers, we use 'essential' or 'necessary' cookies to provide a better and more personalised online experience.

The only other cookies we use currently are ones we are required by law to use to record your preferences, i.e. accepting or rejecting the use of cookies.

We do not use any other cookies on our website.

If you use our web-forms to contact us, we will use your name, contact details, and any other Personal Information you may provide to respond to your enquiry or to arrange the viewing you have requested.

We will transfer your details from the website to our database. If you have given permission, we will also contact you from time to time with news updates, details of our events, and services. You can choose to stop receiving them at any time, see ‘Your right to stop receiving marketing communications’.

Where necessary to respond to your enquiry or arrange a requested viewing, your Information will be accessed internally with We Are Fred employees in other departments.
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We use a third party to manage and maintain our website. They may occasionally need to access Information but only to the extent necessary to perform their contracted services.

Any Information you provide to us via our website will be held for a maximum of two years.

We collect your name and contact details, and information about your potential interest in our services either:

We use this Information:

In all cases, you can change your preferences or request us to stop at any time – see ‘Your privacy rights’.

We will not sell your data to third parties for them to market to you.

We use several software products, including Microsoft, where your Information may be stored and processed, and we engage an IT support service provider to maintain our website and computer systems and to process and store information on our behalf. These third parties are only authorised to access Information where it is necessary for them to provide their services.

Our advisors and auditors may occasionally require access to our systems and have limited incidental access to some information necessary for performance of their work.

In the event that We Are Fred is acquired by another company, your Information will be passed to them so they can continue to provide We Are Fred's services and to process your Information in accordance with the applicable Terms and Conditions and this Privacy Policy.

Otherwise, we will not share your Information with any other external organisations unless required by law to do so (e.g. by a court order).

We only keep your name and contact details for as long as you may be interested in our services.

If you do not respond to our marketing communications for twelve months, or if you opt out, we will remove your details from our database.

If you opt out of marketing communications, we will remove your details from our database.

Information contained in email and other correspondence you send to us may be kept for up to two years.

If you subscribe to our newsletters or if we market to you via email, text, or phone, it is lawful because you have given consent. You can withdraw your consent at any time, simply and without charge.

If we send you marketing materials in the post, it is lawful because postal marketing is necessary for the pursuit of our legitimate interests as a business.

This section applies to you if you supply goods or services to We Are Fred as a sole trader or partner, or if you are an employee of a business that supplies We Are Fred.

If your company supplies goods or services to We Are Fred and you are a named contact, we will use your name and contact details to manage the service.

Where necessary to manage the service and the contract, we may share your Information internally with We Are Fred employees in other departments and with one or more of our other service providers including, where applicable, your subcontractors.

We may also share your contact details if we recommend your company to others.

We use a number of IT service providers to maintain our computer systems and to process and store information on our behalf. They may occasionally access Information on a system but only to the extent necessary to perform their contracted services.

Our advisors and auditors may also require access to our systems and have limited incidental access to some information necessary for performance of their work.

In the event that We Are Fred is acquired by another company, your Information will be passed to them so they can continue to provide We Are Fred's services and to process your Information in accordance with the applicable Terms and Conditions and this Privacy Policy.

We will keep your name and contact details for as long as you remain a point of contact within your company. If the contract expires or is terminated, we will delete your Information from our system within two years.

Any Personal Information contained in email and other correspondence between us may be kept for up to two years.

The processing of your name and contact details is necessary for the pursuit of:

Any Personal Information contained in email and other correspondence between us may be kept for up to two years.

We have balanced these interests against your rights and freedoms, and have concluded, based on normal business practice, that these interests are not overridden by your rights.

How do we collect and use your Information?

When we are looking for new people to join the team, we may engage a recruitment agency, post the job on our website, on job sites or on social media, or place advertisements in the media. So, we may receive CV-related Information via any of these channels.

At this stage, we may also view (but will not copy or keep) Information in your LinkedIn profile but we do not access Information about you on other social media platforms.

We use this Information to determine whether your qualifications and experience meet the requirements for the role.

If we invite you to an interview, we will also ask whether there are any 'reasonable adjustments' we can make to ensure you do not have difficulty in attending.

At the interview stage, we will seek to learn more about you to determine whether you will be right for the role and the role will be right for you. This may include details of income. We may take notes during the interview for later consideration or for discussion with employees involved in the recruitment process.

If we make an offer and you accept, we will need to collect further Information during the on-boarding phase, including references and right-to-work checks.

We share your CV Information and interview notes, if taken, with a Director or Head of the Department relevant to the role. On occasions, we may discuss you with the agent who introduced you to us. For some roles, it may also be necessary to share your Information with other senior managers or directors.

We use various IT services and software providers to maintain our computer systems and to process and store information on our behalf. They may occasionally access Information on a system but only to the extent necessary to perform their contracted services.

Our advisors and auditors may also require access to our systems and have limited incidental access to some information necessary for performance of their work.

If We Are Fred is acquired by another company, your Information will be passed to them so they can continue to provide We Are Fred's services and to process your Information in accordance with the applicable Terms and Conditions and this Privacy Policy.

All your Information will be deleted within six months of notifying you of our decision, unless you agree to let us keep your application in case a related post becomes available.

Information that we will need during your employment will be transferred to our HR systems and you will find details in our Employee Privacy Policy.

All other Information collected for the purpose of recruitment and not required for your employment will be rendered unidentifiable or destroyed within a month of your start date.

From the point at which we receive your application, directly from you or from an agent acting on your behalf, up to the point at which we make an offer or reject your application, our processing of your Information is lawful because it is necessary in order to take steps, at your request, prior to entering into a contract of employment with us.

Put simply, we cannot enter into a contract of employment with you unless we process this Information.

We collect Information relating to disability only where and to the extent necessary to ensure that we provide you with the facilities, equipment, and services you need to perform your work at We Are Fred ('reasonable adjustments'), and to satisfy your rights and our obligations under employment and related laws.

Where we collect further Information from a third party, for example, a reference from a former employer or results from a 'right to work' check, this processing of your Information is lawful because it is necessary in order to take steps, at your request, prior to entering into a contract of employment with us.

Information held in our computer systems is stored and processed by us or by our contracted software and/or IT service providers:

If you click on third party links on our website, such as Facebook or LinkedIn, their Privacy Policy will apply.

We may make changes to this Privacy Policy from time to time so you are advised to review occasionally the sections that are relevant to you.

However, if we make any significant change to the way we process your Personal Information, we will contact you to notify you of your options but please be assured that our privacy promise will always apply.